Even positive space company tickets can come with fish hooks.
While on holiday last summer a Mate traveling on ALT's with his family. Captain so first class for him and the boss, kids in business cause under 16. Surposed to be high priority, firm seats, had been booked for ages.
On the return leg "sorry, over booked, you are down graded to economy for the return 8 hr sector"
When back in the sand, wrote to the management
"sorry, thats tough".
Staff travel looks good in the glossies, does not work as well.
Yes, the load factors are a problem, but the real prob is that staff, and particularly flt crew are seen as a required evil and treated as such