Blackball, at the end of the day you don't truly know what GSM are like. You've experienced one delayed flight and got vouchers for it. "Yey."
I've sat in a room grinding my teeth because GSM were debating if it was "cost effective" to give vouchers to passengers for a 4+ hour delayed flight. I remember menzies at EDI begging for permission to give out vouchers, only for GSM to say "No, the aircraft will be leaving soon anyway." They wouldn't even give passengers vouchers to use on board the aircraft. I genuinely felt sorry for gate agents / dispatchers that had to deal with 170 angry passengers.
Does anyone remember the 2 weeks of GLA-FAO flights that operated with 15+ bags down each flight because the 737-600's were used instead of the 738's. (Less hold space). Where was GSM's compassion?
