I sincerely hope so.
Short haul.... great. Long haul. Improving but needs to try harder. Customer relations... Oh dear.
'And as for the Watchdog comment, I doubt very much that this will happen. It was rumoured for this week and the previous week before that. I will wait and see. The first show wasn't much to write home about anyway'. Heard watchdog were chasing those who raised court cases but settled out of court. If it is aired I hope they mention the changes they're making to improve...