Of course they needn't build yield, product and look after staff so the staff look after customers.Nah just keep reducing margins. Now where is the contribution margin to group profit???..That would imply business acumen, something lacking in the "group"
Of course us humble employees must realise it is US that are the problem, our pesky unions, our contracts and our work practices. J* a lean model losing $ hand over fist.
How anyone can believe this is sustainable is beyond me!