Just returned from OFT, renewed my MEIR with them last week, had no problems, found them very good. What i would say is this, all flight training organisations have problems, not just OFT. It very easy to log on to PPRUNE and whine about your bad experience, but what you need to do is talk to JP or Andrew, in a plesant manner and tell them your problem. What is most important, is your flight training, anything that distracts you from putting your whole effort into this needs immediate attention. I have found from experience that most things can be sorted out through talking to those involved. Enjoy your training, it will be one of the most fun times of your life, and what seem like huge problems now, later on will seem only minor.
Good Luck To All!!