To infinity & beyond - please don't think that ATC's don't want to help. On the DTI sectors the problem we have is that there is no control over the workload and it can take just one aircraft in difficulty, a frequency problem (all too common), a flight plan amendment or some other non-routine situation to cause havoc. Add to this a weather request or some other type of request that would normally be done through Flightwatch and you can expect the controller to start sounding a little frazzled (please don't take it personally). We pride ourselves on providing a professional and efficient service, but unfortunately those above (multi-layered management) have a tendency to drop us in it leaving us floundering. ATC is struggling with ongoing and long-term staff shortages and a management team that treats us with contempt.
Good on you Dick for taking this on. As a controller I appreciate it, and they sure aren't going to listen to us...
