I have Macs and PCs sitting before me here, and have done for many years.
Apple isn't perfect, but I have always found Apples employees to be courteous and helpful - perhaps Binoculars needs to talk to his local store in a different frame of mind, or try another store...
As for the hardware, a lot of Apples manufacturing is now outsourced and that has caused some reliability probs in the last few years. Their operating system has to be the best around - it's as secure as any OS can be.
(DRM, hardware lock-in, superiority complex).
Bnt
DRM isn't Apples idea, it's the music companies (Apple was the first to remove DRM...) . Hardware lock in - yes please, at least I know if I buy a piece of software or hardware for the Mac, IT WILL WORK! The same cannot be said of the PC... And Mac OSX doesn't have any of the registration cr@p that MS puts us through., (Software Lock In...!?)
N