Originally Posted by
groundhand
Why on earth would you expect an individual who has no need to use a laptop or any other mobile electronic equipment relying on wi-fi to know where, within the terminal, there are strong signals?
Beggars belief that so called 'intelligent' passengers can think that this is some form of customer service failure.
It's a perfectly reasonable question for business travellers in 2007 to ask, and staff who handle them (as here) should have some instruction on this. Just like they should have training about not speaking with "attitude" to customers. In fairness for many BA staff they have no need for any additional training on this point and the majority are a pleasure to deal with. But there are some who are not.
I wonder if the traveller in question had asked where the Gents was you would also say it was unreasonable for this lady to know where it was as she has no need to use it
