IcePack
Yep, rang the 24h Emergency Helpline. Could not get the guy I apparently needed to speak to, gave general advice and would be called back as soon as he was off phone.......
They had my home, mobile, email so no excuse on that front either..
I'm not bitter, just my experince promoted me to leave and will NEVER rejoin as I did not getthe service that I parid for and cannot rely on them being there when I need them most