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Old 11th Nov 2007, 07:49
  #14 (permalink)  
Final 3 Greens
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Every time I see a post like this, it makes me thankful because millions of people still put their trust in the "heritage" airlines due to the support that can be offered when things go pear-shaped.

That is a very disingenuous post Bealine.

On point to point services, easyJet generally offers a very good service.
Their t&cs in relation to disruption outside the airline's control are excellent and having been given hotac and meals for a weather diversion and then flown the next day in line with these, I would ask what the heritage airlines' t&c's say in that respect?

You would do better to focus your efforts on improving the attitude of BA groundstaff; last week, I took the shuttle from LHR to MAN and asked the customer service rep on the desk at gate 5 if she knew where I could find a strong wifi signal for my laptop.

That is the kind of thing I would have thought quite a normal and reasonable question in a business travel environment.

She looked at me (having put down her Suduko book a little reluctantly) as if I was from Mars and replied "I have no idea."; I had to agree.