I would have (from experience) expected better of them than the way they treated Mrs _driver.
Not really! Paxboy explained very eloquently the reasons why Mrs Driver wasn't assisted airside. If EasyJet was able to provide a rebooking service airside, they wouldn't be a "lo-cost" carrier would they?
Next thing, you'll be expecting them to join IATA and offer to transfer your baggage on to other airlines!
Every time I see a post like this, it makes me thankful because millions of people still put their trust in the "heritage" airlines due to the support that can be offered when things go pear-shaped.