Macs now seem to be like Jaguars were in the 1980s. Owners love 'em, even though they spend a large proportion of their time in being repaired.
My younger daughter is a Mac-freak. She and her husband have three of the things. I annoy her by saying "one to use, one waiting to go for repair, one at the repairers". But she still loves 'em. I've never used one, so have no opinion. My Windows PC and laptop and the old Linux clunker just work, and have done for years. Minor glitches get fixed quickly and easily.
She and I both had bad experiences with iPods (now sorted - both have been OK for almost a year). My brand-new one was faulty, and they then wanted me to send it away for repair. I had to get quite aggressive before they accepted that "faulty out of the box, brand new" = "I don't want that one at all. Send me another brand new one or my money back".
So ... Apple Customer Service "could do better".