Just spent 4 days trying to book 36 rooms for the Sqn - total time on hold over 2 hours; number of promised calls returned - 1 out of 4 on the last day; end result, no accommodation available! 5 minutes on-line: result, all rooms booked and at a good rate! The downside is that the guys will have real problems trying to claim under JPA because they have to have a CHRS booking number. Why are we persisting with this outfit???