in my previous (non flying) career I worked for a major multinational company that got (falsely) pilloried by Watchdog. The BBC eventually had to issue a public apology, on the threat of major court action.
almost all of what they said was made up (i.e lies) in order to support a claim they had made previously, and they kept on building a larger and larger pile of lies, as they refused to admit they had made a mistake.
On that basis, I would take anything shown on watchdog with a huge pinch of salt. Its gutter journalism at its worst.
No doubt Globespan have had a few problems and peed a few people off, but it will almost certainly be blown out of all proportion by the D rate journo's on that program.