fishbed, in conversation with you has anyone ever used the word "pompous"?
I refer to the passengers as "SLF" or "Pax". If you think that affects my view of them, or the fact that they pay my wages, then you really should grow up, or get out more.
I do my damnedest to give them as good a service as I can, to make the trip enjoyable, to have them want to come back for more next time, nor would I ever tolerate anyone giving them anything but the best service possible.
If you think that PC terms affect anything, then you lack any imagination at all. Come to think of it, didn't I work for you once?
The term "customer" is a PC juvenile idiocy that I HATE. You hear announcements on rail stations (when you can decipher them) saying "Customers for Cheltenham should change at Swindon..."
YUCK!
The term "passenger" implies passage - maybe why the railways don't like it. The term "customer" merely implies someone who has given us money, and no passage is implied in the term at all.
If you want to wage war on bad service, on rude staff, then do so - and with my blessing and, I suspect, that of everyone here.
But you'll achieve nothing by the adoption of trendy, PC doubleplusgood newspeak and outlawing thought crime.
Use your powder against the real enemy, and stop being a pillock.
[ 07 November 2001: Message edited by: HugMonster ]