Fishbed
oh, god, are you passenger people tricky! Since when is a passenger bringing money to an airline, especially in Y-Class? They ARE self loading freight, and I am sooooo happy that MY freight is not of the self loading type. THAT is a business, but not that strange stuff where you have to assigns seats to the cargo you take on board...
Remember, for the aircraft a 100 kg is a 100 kg, be it SLF or real freight. AND IT SHOULD ALSO PAY THE SAME!!!!! But no, then these whinies of pax sales guys stuff the airplane with unnecessary stuff like personal video screens and finaly you kick the cargo out! Because it cannot complain. Well, I think we should have the passenger guys handle the forwarder's complaints in future, that would make PPRuNe the most political correct message board in the world! You would then whish to be the one handling passenger complaints.
In all seriousnes now: you really are not in the business since long...! Visibly!