Well said Fishbed. Guess what..
I'm a passenger, whom doesn't like that attitude you are referring to. And the good part is - I'm also a journalist! I really am. And "slf" and its meaning is a good story, which I'm going to share with a lot of collegues at first!
Also, I have followed the Delta thread (and responded to that) - and some of those comments there are as interesting, too. I think those will also interest the Delta execs...
Maybe I won't. But the pilots should be aware that this is a public forum.