A couple of posters have briefly mentioned this, but the thing I cannot understand is why the Airlines let BAA get away with doing such a bad job with their customers. I guess it gives them someone to blame, but the thing is, that works once for transit pax, then they choose a different carrier so the airline loses the business....
I alluded to it in the BA Baggage thread, but the tHeafrow "experience" must be losing BA and Virgin business to the AirFrance, KLM and Lufthansa options.
Is BA having everything out of the new T5 (if it works), in the same way that Lufthansa has everything out of T2 at Munich?
Regards SD..