Dear Judd,
I believe that LLuke was simply stating the facts and there was no need for you to take such exception to his post.
CRM works both ways. There is no reason to suspect that, within the cocoon of the Cabin hidden out there behind us on the other side of the bulletproof and electronically dead bolted cockpit door, there might not exist the Pursers' equivalent of an overbearing Capt. Van Zanten. Following his or her own guiding light without consulting others may have led to this unfortunate circumstance.
Please accept that this environment can and does exist in today's aviation scene.
Crews are being placed under more stress generally (i.e. more flying hours, reduced rest, pay etc.) which can lead to a breakdown in trust in our demanding occupation.
Hope the crew members involved will be able to patch things up quickly and get back to flying with a renewed insight as to their relationship to each other.
All the best to those great professionals on both sides of
the divide at KLM.
CANOPUS
