Cx are laughing all the way to the bank. They are making much of their money in currencies such as the AUD, NZD, GBP etc which have appreciated immensely in the last few years. Their outgoings are mainly in USD/HKD (including staff wages). Although some outgoings have increased (e.g. fuel), the overall effect is a huge increase in revenue from exchange rates alone. Funny that none of the staff are getting any benefit from this.
We made sacrifices during SARS, have increased our cooperation efforts to enhance our new found good relationship with the company, agreed to a rostering system that has increased productivity by about 20%, but of course have gotten nothing in return. Not even inflation related increments for the last 6 years. 3% payrise? Laughable and an insult!