I have not travelled on long haul BA for a
long time but do use their shuttle services
on a regular basis. On the plus side for BA
I have rarely come across any rude or unduly
aggressive behaviour from either pax or staff
on these short trips - also very noticeable
that the pax tend to leave the aircraft in a
reasonable staff unlike their fellows on
charter flights who seem to use the cabin as
their own personal waste bin. On the other
side of the coin however I have seen fare-
paying passengers getting very upset ( a la
Easyjet) when seats are oversold, flights
cancelled at short notice etc. No excuse for
bad behaviour I know but we do tend to treat
our customers in a very cavalier manner on
far too many occasions.
So far so good then for BA, by all means refuse to take ill-mannered and aggressive
passengers BUT remember that if their bags
are already on board you may well have to
delay everyone else whilst their bags are
located and removed which in turn upsets the
rest of the pax and round we go in circles
trying to find the chicken or the egg !