This loss of trained professionals would not be tolerated in just about any other industry.
Management have been quite happy sitting back getting the cushy rosters, weekends and Xmas off, and all the perks not to mention the extra$ for years now.
When they are required to step in during a crisis, take action and justify their positions in the company and why they get the extra pay.
THEY CAN'T DO IT!!!!
They're blaming CX