I have to agree with non-pc plod in ref to pilot psychology & CRM. Psychology would be one of my favorite subjects and is used on a daily basis whether it being work/social/personal or private life as it is the basic thinking of human behaviour.
one acronym which I find useful is IDEAL
Identify the problem
Define and reresent the problem
Explore possible strategies
Action
Look back and evaluate.
Kotakota -try google searching 'Sigmund Freud'
