Just out of curiosity when did kotakota say anything about CRM? The topic is 'Pilot Psychology at Work'! You guys will jump at any chance to spout your rather uneducated ‘CRM bullcrap’ blurtings. If you want to talk about a subject you plainly know nothing about, try the ‘CRM – The new religion’ thread. There you will find others have expressed their concerns about CRM in a much more eloquent and persuasive way.