SLC
Personally I would have thought 'mustflywillfly's' comments on CAS were much more objectionable than TSM's!
As for CASWO providing grass roots feedback to CAS, that is indeed the main reason for his existence - as far as I am aware. However, while I am not personally in a position to comment, there is thread on e-goat which implies the current encumbant might, and I only say might, be pushing the party line more...
http://www.e-goat.co.uk/forums/showthread.php?t=9929
As for how CAS could better communicate with the 'chaps', how about he visits a non FJ station and wanders around, without the Stn Cdr and all the usual hangers on, and just talks to people. Believe it or not, most of them don't bite!!