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17th Oct 2007, 15:25

#2 (permalink)

bowly

Join Date: Jun 2000

Location: South

Posts: 160

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I have discovered that if you make a formal complaint, they send you a £20 gift voucher. My complaint was well founded but I think from now on I am going to follow up my initial call with a formal complaint 20 mins later. Bargain!

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