As you say, the forums are places to say things and get them out. So why do you worry so much about what people may say to nick22??? If we think he is wrong, we have the same right to give our opinion as he has!!
About XL procedures, if they did not put that remark, probably nobody would have taken other options.
I can only say that for me it worked great, I have got what I asked for, without any meetings. New contract is on the way.
Hopefully Nick22 got what he wanted, leave XL