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Old 4th Oct 2007, 14:23
  #115 (permalink)  
m500dpp
 
Join Date: Jul 2007
Location: East Sussex
Age: 70
Posts: 49
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I am SLF but with a daughter in her second month of CC with a charter airline.
As passenger, I have always been polite with the CC and assist where possible, such as passing drinks and meals across, helping load overhead lockers, etc, its just common courtesy……….and my experience is that most pax are similarly well behaved, its just the few….
For me there is no excuse whatsoever to be rude to CC or any other staff for that matter, and anyone guilty should have some action taken against them.
My daughter's experience to date has included:
  • Oil rig workers with free drinks supplied. Yes there are a few "fruity" suggestions, but she enjoys flying with these guys, gives as good as she gets and they all have a bit of fun.
  • Military. Much as above but without the drinks!
  • Pax returning from a cruise. The rudest so far, one woman had to be threatened with being offloaded. Why do people who think they have a little bit of money assume its their right to be rude? At the end of the flight the senior called CC to seats for landing "and thank you for your hard work" This lady was heard to say "what hard work?" maybe she ought to try it.
  • Chav flight to common holiday destination. People drinking their own booze, and generally noisey, coarse and rude.
So what can be done?
  • Rude pax should be warned and blacklisted, so that when they board a plane, senior cabin crew can warn them before the flight that they will not tolerate rudeness, and if need be they could be offloaded before take off!
  • The senior CC or pilot should announce to the whole plane any pax who is out of order - " Can we remind the lady in 36 D that cabin crew are here for your safety and comfort, not for you to be rude to. If you persist you will be restrained and escorted off the plane on landing. "
May be harsh but generally pax are polite, and to highlight the rude ones will soon put a stop to it. Sure the pax highlighted wont like it, but I really think there is no excuse for such behaviour
My daughter is flying to Sierra Leone at the week end - and those pax don’t have a good reputation, we shall see!!!!
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