I flew for 3 years + have now hung up my wings + work on check in. In 2 days I was called a troublemaker, scum, a mong, a snotty b!tch + a f$&king retard. All because their hand luggage was too heavy/big to fit in an overhead locker. I have also had sausages thrown at me when the foot + mouth outbreak was on (about 7 years ago when I worked for another handling agent). I know people have bad days + can understand people can get upset at times. I AM a people person + will ALWAYS go out of my way to help anyone but when I get called names I just cut them off. There is NO excuse whatsoever for this behaviour! Then on the other hand, there are some lovely passengers who make it all worthwhile!