CC NDB,
I'm surprised at what you posted.If this is true,then the OJTI should get her out of there.If she had shouted at a pilot,then the OJTI should immediately take over.As for calling her those terms,then you could well get sacked instantly for that in Nats.
The HK CAD treated their local trainees appallingly.They brain washed any form of independant flexible thought out of them,and then slate them for not being flexible.

The supervisors barked at them in Cantonese,and they all just went and hid.
Prima Donna controllers.Well every place has their Mr Angry.I found that there was no standard phraseology in HK whatsoever.People who used their standard phraseology,but had to constantly repeat,because the pilots were not up to speed.They were often percieved as grumpy.
Well I returned to Greener pastures,and the air is clean.Life is affordable.People don't constantly barge into you.They let you off trains first.I can play on 40 golf courses within 1 hour.There is no Hello Kitty.

I can strongly recommend the greener pastures.CLK will be well in the Fragrant Harbour brown stuff if everyone left.Great idea.