and they also resisted to urge to quote 'Joe Sixpack' who happened to be in seat 36K as some sort of aviation expert (just because he's a frequent flyer)
A good example of this was my in-laws who were trying to explain it to me after having seen the story on the evening news...
I managed to decode 'the wing was all broken' (they were making gestures that would have indicated the wing was bent like and upside down corsair) as 'possible issue with asymetric flaps'...