SouthWest - Indeed Paradise
Read any business book on South West ; I have never met an unhappy pilot or employee with them . Business schools throughout the world use South West as a role model- ethos staff first , passengers second , and shareholders third ....and the most successful airline ever and the bestperforming share in the history of the US Stock Exchange . A lot depended on the ethos create by the two co-founders .
The rest of the airlines are also used as teaching models - of the worst run organisations - BA and Ryanair included . BA uses margin improvement to calculate management bonuses - an encouragement to short termism , and basically they have a direct personal financial incentive to sack staff - look for the BA ground staff at Edinburgh and Glasgow . The established airlines exist by inertia due to their slots - and as such never attract the brightest . Rod Eddington was regarded as a buffoon , and Mr Walsh little better - and - as one of his employees - the idea that he has any influence whether on strategy - or God forbid - but imagine - in on security decisions - fills me with dread .
For inspiration or depression - read The SouthWest Way .