Human Factor
Keep in mind the current set of reps are not likely to have the wool pulled over their eyes either.
Perhaps more like the current set of reps are more like the military police, and castigate anyone who critisises any part of the work coverage agreement. They come across as patronising, condescending and a few more things which I don't care to mention. That is what i meant by the reps need to take a close look at themselves!