thankyou for your replies. We certainly intend to take the small calims court route now...seeing as the AUTC suggest ryanair are obliged to re-imburse for the costs outlined in the regulation. People have succesfully put this case against easyjet and won, but with ryanair being an Irish carrier does this mean i would have to take them to court in Ireland? I cant find any UK address with regards to "customer service"