Is CRM all about smiling happy people all around??
It is a variable methodology to extract the maximum performance from each given crew member on that day, every day. It just so happens that maximum performance is usually willingly offered in a relaxed, welcoming, no-jepardy,
just say what is on your mind environment.
Some senarios however may require screaming at a fellow crew member. E.g: No response to Emergency Evacuation Order. A variable methodology, but always idling on the very friendly side.
Many CRM instructors out there seem to focus only on the smiles, and whilst they mostly do a lot of good, are missing the big picture.
But let's not pick on them, I know a CEO that cannot spell CRM.