CRM is not about being overly nice or touchy feely, it is about getting the best out of you and your extended team. Most of that involves building and maintaining good relationships, shared mental models (are we all on the same page) and being aware and managing our weaknesses, failures and stressors.
So when required being autocratic is good CRM, however by the same token being most of the time, however tempting is plainly not good CRM