Have operated out of T4 at LHR for over 10 yrs now and never know the abissmal ground infrastructure so bad.
Every arrival and departure ( arrivals worse) have the same outcome
1. No stand
2. No steps ( if not pier stand)
3. No loaders / unloaders
4. No steps
5. No tug ( departures)
6. No Hilift ( ordered over an hour before lndg and prenoated on departure message)
7. No wheel chairs ( same as above - requested at - 1 hr and pre-notified)
Any arrival now has over an hour ( if your lucky) before passengers dissembark and these passengers are all adamant they will never fly BA again .
No one cares though - from the baggage handlers through despatchers through to Duty Managers
BA needs a huge wake up call if it is actually to survive . There is some serious complacency amongst all of them . T5 will be just more of the same..........
Passengers are , quite correctly voting with their feet
I actually hope that they get the wake up call because oh boy do they deserve it !!!!
I am not sure if the press are aware of actually how bad the service is - they ought to because the bad publicity appears to be all that BA listen too.
