Well having worked on the ramp as a baggage handler at Belfast City for 3 years before moving onwards and upwards I know the pressure's placed on ground staff. We all rely on eachother to keep things running. Kudos to ground staff in offloading/loading B738's. As pilots we know time is tight on the ground but do our best to get in early to allow some extra breathing space. I think tho to many a time this EMA thread drifts.
Heard one of the flying schools are to depart EMA as the lease is up with posible extension of ramp towards that area.
As for the question on the headset, even though its captains who talk to the staff its just always nice to have a pleasant "Hello"