I'm not taking anything personally, as I said I don't do Essex so have no axe to grind with you there and it wasn't me that used phrases such as pathetic and unhelpful which if I were an Essex atco wouldn't actually encourage me to engage with you.
Anyway, as I said, despite you perhaps suffering a bit of a misconception that you can change things just by general and anonymous posting on PPRuNe, it's unlikely you will.
On the other hand, if you do actually want to achieve something, feel free to PM me with who you are, where you are and some more specific details about your complaint or what you'd like to see happen and why and I'll put you in direct touch with someone at Terminal Control who is actually able to do something about it.
Can't do fairer than that now, can I?