I don't think that is even close to the truth. The problem with EK management is that they have expanded so rapidly that a lot of managers have gone on past their level of competence. In addition there is the perception that there seems to be delegation of responsibility from the very top without the authority to fix it.
It's called the "Peter Principle". Many times managers rise to their level of incompetence. They do a good job, getting position raises until they no longer can do their job in an adequate manner. Thus many positions are manned by those who can't do that particular job. EK?