EasyJet is to close its Luton call centre
EasyJet is to close its Luton call centre resulting in the loss of almost 150 jobs.
After a 90-day consultation period reviewing the Luton office, the no-frills airline has decided to move the operation by the end of this year to Berlin, Germany, and Poznan, Poland.
EasyJet spokeswoman Samantha Day, said: "We are continually reviewing all our operations to ensure they are as cost-efficient as possible and this decision comes as a result of a thorough evaluation of all the options available.
"Having reviewed the contact centre operation in detail, we have concluded that our current operation is not sustainable and we believe that the outsource partner can provide the most effective, efficient and scaleable service to suit the ongoing needs of the business, as the airline continues to expand.
"Outsourcing will clearly have a significant impact on everyone working in the contact centre and easyJet is working closely with its 144 contact centre staff and their representatives, providing the services of a professional outplacement provider who will be able to help with any career advice and support they may require."