Ba Customer Service????????
I am off to Oman in October with the family, to see friends and we are flying BA (as we did last year).
We tried to access the BA website to buy the tickets in the Sale but could not get access over a two week period. So, we went via an agent and had to pay a couple of hundred pounds extra. Yesterday, the wife phoned BA to ask if we could still do the check in on line etc. This what she was told:
'Don't use the on line check in, it's a nightmare. It is always going wrong and will just lead to hassle as you will need to do it all again at the airport.'
When my wife asked about poor access to the website:
'It has been a disaster. We have had thousands of complaints. Waste of time, it is always crashing, an absolute mess'.
What the hell is going on???????