If Mustafa is still at your Staff Travel, you guys should count yourselves lucky.
When I was at Gulf Air, it was great dealing with him. He was always polite to everyone, extremely helpful, and showed pride in his work regardless who he was helping out. That's something that many others there couldn't give a rat's buttock's about as they yapped on their mobile phones (WHO LET THEM HAVE MOBILES AT WORK?? DUMB, DUMB IDEA!!) or filed their nails and watched the clock tick down until it was time to go...!
I'm surprised Mustafa hasn't become your Manager of Staff Travel and I bet I'm not the only one who feels this way.