Oh come on guys, surely this is a good thing ? Getting rid of 2,000 bureaucrats will surely make BAA run so much smoother and cheaper, and as they are regulated on a profits basis, the cost savings will be passed back to the airlines in the form of cheaper landing fees won't it ?
As far as the actual experience of going through the airport is concerned, that will soon be sorted out as well. Now that most of the useless, experienced managers and staff are leaving, the new management from the manufacturing and process industries, can overlay their "processes" on passengers to ensure they flow evenly through the system, from arrival at the terminal entrance through to the aircraft door.
You just have to follow the "process", ( just as we do when manufacturing widgets ) ; now if you airlines, handling agents, customs, immigration, police, traffic controllers and refuellers could all follow the process as well, it would work very nicely......