MuttleyJ
I am sure none of us would ever blame the cabin crew as you must be as frustrated as we are.
The first time it happened I wrote to Virgin and they sent back a standard letter basically saying "...we were very sorry to hear our service standard slipped etc Here is 10000 miles..."
The
fourth time, this on a twelve hour flight to Narita, I wrote starting my note saying "I do not want air miles, I really just want you to understand how annoying it is for everyone concerned and what are you going to do for the long term etc..."
The response? "..we were very sorry to hear our service standard has slipped..here is 10,000 miles..."
