I would also agree with you there.
I feel that the Staff Travel website can be greatly expanded and hasn't yet fully realized it's potential. For example, there should be absolutely no reason for an employee to have to visit Staff Travel to apply for an ID90 or ID50 type of ticket on Gulf Air . . . period. All of this can be webdriven (it is at other airlines) with the charges for travel that have been realized charged to the employee's payroll or credit card as desired.
The only real need for a visit to Staff Travel should be for more complex operations such as passes on other airlines, arranging cargo shipments, travel insurance, etc. This would free up staff, shorten lines, reduce costs, increase quality of service.