Flew with BA to/from HKG three times this year so far. Last two returns were on a/c with the new IFE....which wasn't working as advertised. Indeed on one flight it wasn't working at all.
CSD full of apologies and told me crew were fed up with it.
Will it ever work, or is it one of these technical marvel concepts which work on paper but fall apart when confronted with 400 or so pax?