The CAA have a Code of Practice which dictates the time scales which they have to meet - i.e. to reply to a letter. You will realise that there has to be a system in place to permit an answer to be researched but that will also be covered in the Code.
My experience was that letters to MPs, Ministers or the CAA Chairman were always put into special folders and their progress checked by Corporate Affairs.
Letters from Associations are also effective - especially when they are followed up by face-to-face meetings.
It would appear one favourite medium to complain is already in existence - PPRune. A pity then that the language is not (always) temperate enough to keep the CAA reading. The next time you see an intemperate post on one of the threads, just imagine that you are the objective of that post and decide how you might feel.
Jim
Last edited by JimL; 28th Aug 2007 at 06:11.