G-KEST
All very well, except it was April when I renewed. Why on Earth should they take more than two days to process it then? I don't really see why they can't turn round the majority on the day they arrive when they're not busy and it's not holiday season. They appeared to have sat on it for 3 weeks until I called, then did it before I could get there.
And the character would have been Francis Urquahart in House of Cards, btw.