The item that
411A posts is highly amusing. It reminds of a parent who, inadvertently, allows their child to stray into danger and then - when the child is recovered to safety - gets very angry at the child and scolds them for wandering away. Their own anxiety and self anger, gets turned around.
These pax suddenly realised how very, very, very bad it could have been and get frightened. It's a usual result of stress and fear. At the time of the threat - the person is fairly calm but, when the reaction sets in, they have all sorts of emotions come to the surface.
Naturally, it is almost impossible for them to take a dispassionate look at the situation and realise that they were very lucky and the crew did a first rate job of changing their work stance from "Normal arrival at the gate" to full emergency in a way that they have never imagined. That is to say, an evacuation without more than a few seconds warning.
Also, the pax cannot get the timeline clear because the time they spent in side the cabin -
after the fire had been seen - will appear to have been very much longer than it actually was. We are all aware of how time 'telescopes' in our minds during an event. That is how we come to remember it, even though we are told later how few seconds elapsed, it is our perception of elapsed time that we stick with.
Lastly, when someone feels worried, panicked and realises that they might have died, they will lash out both verbally and physically. If money is all that is within their reach, then they might say no amount of money can recompense them. They will, naturally, take whatever is offered but will continue to harbour anger about the event.
For all of their feelings to find a harmonious balance will involve reading a detailed and factual report of the incident (which they might choose not to read!) discussing it with fellow survivors and hearing their memories and personal 'time lines' and, perhaps, the elapse of a good two years. The carrier's
PR people have my sympathy, as much as the carriers flight and cabin crew have my acclimation.
A quick word, if I may, about the possibility of the bolt 'puncturing the fuel tank after one rotation' as asked in #142 + #143. Once again, it might be timely to recall the elapsed time from maintenance and how many cycles since then. If this had happened on a departure and the tank punctured as the slats retracted, it would have emptied in flight and resulted in a rapid diversion but, almost certainly, the tank would have been empty upon arrival. It's a funny old world.